Defining your Customer Journey

Six steps towards successfully defining your customer journey with
Microsoft Dynamics.
This workbook was designed with you, the busy modern marketer in mind. Guiding customers along a clearly defined route is no easy task.

The path needs to be inspiring and thoughtful and while no two paths are alike, there are specific steps marketers can take to help make sure as many prospects complete the process as possible.

We designed this workbook to help you plan, create, facilitate, and analyze your customers' experience using Microsoft Dynamics.

This six step process will help you ensure everyone in your organization understands your customers' progress along the route.

Download this editable PDF to understand your customer journey and manage engagement tactics at each step.

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